For BigLeap corporate information, please visit www.bigleapglobal.com

IBM Off-Campus Mega Recruitment Drive

      

Job Role             :   Technical Support Associate

Date & Venue     :    20th May 2015, Federal Institute of Science and Technology,Angamaly, Ernakulam

Reporting Time  :    8.30 AM


Candidates confident to get shortlisted to next rounds please come prepared to stay back till process completion.

Eligibility Criteria

B.E / B.Tech / ME / M.Tech / MCA from 2014/13/12  pass out batch(s) only
Minimum 65% aggregate in the highest qualification
Basic knowledge on IT Infrastructure services
Good Communication skills
About the Business Unit we are hiring for: GTS:

GTS brings together all of

IBM's worldwide service delivery capabilities for Strategic Outsourcing with strong local and regional management teams supported by a set of key global competencies.


About the Job

Job Description
  • Support problem and change tickets for client support operations (e.g. storage systems or server) for work involving problem determination and implementation of changes to hardware, software, applications or network systems. These tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues.
  • Work to standardize repeatable tasks and steps across multiple accounts. This may require creating documentation or scripts that can be used to solve the same problem in the future.
  • Team members participate once or more a day in cadence discussion on team performance. These meetings are typically led by the primary pool manager or Dispatcher. They discuss issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends. Primary pool team members may also separately interact and exchange information with members of cross-pool teams.
  • Implement medium to complex product upgrades and/or medium to complex security compliance corrections without assistance.
Location of joining - Bangalore, National Capital Region (NCR), Chennai, Hyderabad. Based on business requirement the posting can be in any location within India.


Recruitment Process
  1.  Aptitude Assessment Test (Online)
  2.  Communication Assessment 
  3.  Interview - Technical & PDM (In-Person)

Documents to be carried for the event (original & one set of photocopies)
  1. Resume
  2. Education all year mark sheets for the highest degree attained / pursuing
  3. Education degree certificate (if course is completed)
  4. Government issued photo ID card
  5. If previously employed: Offer letter or Latest revision Letter and Relieving letter/ Service Letter
  6. Valid Indian work permit (if applicable)
 
For More Details :call 9061560224 / 9037102934 (9.30am to 6pm) on working days.