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    Service Advisor - Automobile
Qualification Any Graduation
   For More Information
     : 9037102932
Industry Automotive/ Ancillaries
Funtional Area ITES / BPO / KPO / Customer Service / Operations
Experience 1 +years
Key Skills Good Communication and interpersonal skills
No. of Vacancies 5  
Location Kerala , Ernakulam  
Last Date 2014-10-31  
Job Description Job Role : Service Advisors(Automobile)
Loc : Cochin
Sal : 12k +
Experience : 1+ Years
Contact No : 9895 248973

Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
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